Because nearly everything we print is custom-made to your specifications, our policy is a little different from a typical retail store. Please read it carefully.
Custom & Personalized Orders
Most of our products — business cards, flyers, postcards, brochures, invitations, banners, and other printed items — are custom-produced to order. Once you have approved your proof and your job has gone to production, these items cannot be returned, exchanged, or refunded, because they cannot be resold.
Proof Approval
For most orders we provide a digital proof for your review before printing. Please check it carefully — spelling, layout, colors, sizes, contact details, and dates. Once you approve a proof, you are responsible for its content. We are not able to offer refunds or free reprints for errors (typos, wrong information, layout issues) that were present on an approved proof.
Our Errors & Defective Products
If we make a mistake — the printed product does not match your approved proof, or arrives defective due to a production error — we will make it right with a reprint or a refund. Please contact us within 7 days of receiving your order and, where possible, include photos of the issue. Defective items may need to be returned before a reprint or refund is issued.
Damaged in Shipping
If your order arrives damaged in transit, please keep the packaging and contact us within 7 days with photos so we can file a claim and arrange a reprint.
Cancellations
Orders may be cancelled for a full refund before they enter production. Once a job is in production it cannot be cancelled. Design fees and proof charges are non-refundable once work has begun.
Non-Returnable Items
- Custom or personalized printed products that were produced correctly per your approved proof
- Design service fees and digital proof charges
- Completed mailing and EDDM services
Questions?
If you have any questions about your order or this policy, please reach out through our Contact page and we will be happy to help.
